THE FANCY STORE · CUSTOMER CARE
Privacy Policy
The Fancy Store respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order, or contact us, how we use it, and the choices available to you.
Please note: This policy must be checked against the website’s actual technology, payment arrangements, courier integrations, analytics, and marketing tools before publication.
4.1 Information We Collect
Depending on how you interact with us, we may collect the following information:
Information you provide
Name.
Phone number.
Email address.
Billing and delivery address.
Order details and purchase history.
Payment confirmation or transaction reference, where needed.
Messages, feedback, and customer-support correspondence.
Payment information
When you pay through a bank transfer or mobile wallet, we may receive the transaction reference or payment confirmation needed to verify your order.
We do not ask customers to share their passwords, PINs, or one-time verification codes. Do not send these details to anyone claiming to represent The Fancy Store.
Website and technical information
Depending on the website’s configuration, we may collect technical information such as browser type, device information, IP address, pages visited, and website interaction data through cookies or similar technologies.
We will update this section to accurately reflect the tools and technologies used on our website.
4.2 How We Use Your Information
We may use your information to:
Process, confirm, and deliver orders.
Verify payments and prevent fraudulent transactions.
Communicate about orders, delivery updates, and customer-support requests.
Respond to questions, complaints, and product enquiries.
Maintain transaction and business records.
Improve our website, products, and customer experience.
Send promotional messages or offers where appropriate and permitted.
Protect our business, customers, and website against misuse.
Meet applicable legal, accounting, tax, or regulatory requirements.
We will not use your contact details for unrelated purposes without an appropriate basis or permission where required.
4.3 When We Share Information
We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:
Courier and delivery companies.
Banks and payment service providers.
Website hosting, maintenance, and e-commerce service providers.
Customer-support, email, or communication services.
Analytics or marketing providers, if these tools are used.
Government authorities or other parties where required by law or necessary to protect our lawful interests.
We aim to share only the information needed for the relevant purpose. Third-party services may process information under their own privacy terms and security practices.
We do not sell customers’ personal information as a business activity.
4.4 Cookies and Similar Technologies
Our website may use cookies or similar technologies to support essential website functions, remember preferences, maintain shopping-cart sessions, understand website usage, or support advertising.
The specific cookies and technologies used will depend on the website configuration.
You may be able to manage cookies through your browser settings or any cookie-preference tool available on the website. Disabling certain cookies may affect some website functions.
4.5 Marketing Communications
If you receive promotional emails or messages from us, you may ask to stop receiving them by using any available unsubscribe option or contacting us directly.
We may still send essential communications relating to your orders, payments, deliveries, or customer-service requests.
4.6 How We Protect Your Information
We take reasonable steps to protect customer information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers should use secure devices and avoid sharing sensitive payment credentials through messages or social media.
4.7 How Long We Keep Information
We retain personal information for as long as reasonably necessary for order fulfilment, customer support, business records, dispute resolution, security, and applicable legal or regulatory requirements.
Retention periods may differ depending on the type of information and the purpose for which it is held.
4.8 Your Choices and Requests
You may contact us to:
Ask what personal information we hold about you.
Request correction of inaccurate contact or account information.
Ask questions about how your information is used.
Withdraw permission for optional marketing communications.
Request deletion of information where appropriate and legally permissible.
Some information may need to be retained for legitimate business or legal purposes.
4.9 Third-Party Websites
Our website or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.
4.10 Children’s Privacy
Our website is intended for people able to make purchases under applicable law. If you are a parent or guardian and believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.
4.11 Updates to This Policy
We may update this Privacy Policy as our business, website, services, or applicable legal requirements change. The latest version will be published on this page with an updated revision date.
4.12 Contact Us
For privacy-related questions or requests, contact:
The Fancy Store