THE FANCY STORE · CUSTOMER CARE

Shopping & Delivery Policy

At The Fancy Store, we want your shopping experience to be simple, convenient, and enjoyable. Please review the following information before placing your order.

2.1 Placing an Order

You may place orders through our official website by selecting your products and completing the checkout process.

Please ensure that your name, contact number, email address, and delivery address are accurate and complete. Incorrect or incomplete details may delay delivery or prevent the courier from completing the delivery.

An order confirmation indicates that we have received your order. We reserve the right to contact you to verify order details or payment before processing it.

If we cannot fulfil an order, we will contact you to discuss the available options, including a refund where applicable.

2.2 Product Information and Availability

We make reasonable efforts to display accurate product descriptions, fragrance information, images, sizes, and prices.

As our products are handmade and produced in small batches, minor variations in colour, texture, finish, or appearance may occur. Such variations do not necessarily indicate a defect.

Product photographs are intended to represent the product as accurately as possible. Actual colours may vary slightly depending on lighting, photography, and screen settings.

All products are subject to availability. We may update, discontinue, or temporarily remove products from our collection without prior notice.

2.3 Pricing and Payment

All prices are displayed in Pakistani Rupees (PKR), unless otherwise stated.

The applicable product prices, discounts, and delivery charges will be communicated or displayed before you complete your purchase.

We currently accept the following payment methods:

Cash on Delivery (COD), where available.

Bank transfer.

Easypaisa.

JazzCash.

For prepaid orders, payment must be received and verified before dispatch. Customers making a bank transfer or mobile-wallet payment may be asked to provide transaction details for verification.

Please transfer money only to the payment account officially provided by The Fancy Store. We are not responsible for payments made to unauthorized accounts or individuals.

COD availability may depend on your location and courier service. Where COD is unavailable, we will inform you of the alternatives before confirming your order.

2.4 Order Processing

Orders are processed during our regular business or working days.

For prepaid orders, processing generally begins after payment verification. COD orders may require confirmation before dispatch.

If an item is temporarily unavailable or an unexpected delay occurs, we will make reasonable efforts to notify you and explain the available options.

2.5 Delivery Areas and Timelines

We currently deliver within Pakistan to locations served by our courier partners.

Our estimated delivery time is 5–7 working days from order confirmation and payment verification, where applicable.

This is an estimate, not a guaranteed delivery date. Delivery may be delayed due to public holidays, courier service disruptions, weather conditions, incorrect addresses, or other circumstances outside our reasonable control.

Working days exclude Sundays and public holidays unless otherwise stated.

2.6 Delivery Charges and Free Shipping

We offer free delivery on eligible orders meeting the minimum purchase value of PKR 5000/-

Orders below this threshold may be subject to delivery charges based on our applicable shipping rates, delivery location, or courier service.

The applicable shipping charge or free-delivery eligibility will be displayed or communicated before the order is finalized.

If an order is partially cancelled or refunded, its eligibility for free delivery may be reassessed in accordance with the applicable offer terms and applicable law.

2.7 Delivery Address and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address and an active contact number.

Please remain available to coordinate with the courier during the expected delivery period.

If a delivery fails because the customer cannot be reached, the address is incorrect, or the parcel is refused, the courier may return the parcel to us. Any re-delivery charges or other applicable costs will be communicated before a new dispatch is arranged.

For COD orders, repeated refusals or uncollected parcels may result in restrictions on future COD orders, subject to applicable law.

2.8 Order Tracking

Where tracking is available, tracking details will be shared through the contact information provided at checkout or through our customer support team.

Once an order has been handed over to the courier, delivery updates and estimated arrival dates may depend on the courier’s tracking system.

2.9 International Orders

At present, The Fancy Store accepts online orders for delivery within Pakistan only. International delivery is not currently available.

We may introduce international shipping in the future, subject to shipping arrangements, applicable laws, customs requirements, and any relevant duties or taxes.

2.10 Contact Us

For questions about your order or delivery, contact:

WhatsApp: +92330-2898716

Email: info@thefancystore.shop

Instagram: the.fancystore.official

Please include your order number whenever you contact us about an existing order.