THE FANCY STORE · CUSTOMER CARE

Return, Exchange & Refund Policy

At The Fancy Store, we take care to prepare and pack your order thoughtfully. If something arrives damaged, defective, or different from what you ordered, please let us know so we can review the issue and help resolve it.

3.1 Eligible Claims

We accept claims for products that:

Arrive damaged in transit.

Have a manufacturing or product defect.

Differ from the item or variant confirmed in your order.

Are missing from the delivered order, where the claim can be verified.

All claims are reviewed individually and handled in accordance with applicable law.

3.2 Reporting a Problem

Please contact us within 24 hours of delivery if your order arrives damaged, defective, incomplete, or incorrect.

To help us assess your claim, please provide:

Your order number and name.

A brief description of the issue.

Clear photographs or a short video showing the product and any damage.

Photographs of the outer packaging and shipping label, where relevant.

WhatsApp: +923302898716

Email: info@thefancystore.shop

Please retain the product and its packaging until our team has reviewed the claim and advised you on the next steps.

We aim to review claims promptly. If further information is needed, our team may contact you.

3.3 Items We Do Not Ordinarily Accept for Return

For hygiene, safety, and product-quality reasons, we do not ordinarily accept returns or exchanges for:

A change of mind after placing an order.

A fragrance preference that differs from your expectations.

Products ordered in the wrong fragrance, size, or variant by the customer.

Products that have been used, opened, or handled in a way that prevents us from verifying the claim, except where the issue itself requires inspection or applicable law provides otherwise.

This policy does not exclude remedies required by applicable consumer-protection law.

3.4 Resolution Options

Once we review and approve a valid claim, we may offer an appropriate resolution depending on the circumstances, product availability, and applicable law. This may include:

A replacement of the affected product.

An exchange for an agreed alternative.

A refund of the applicable amount.

Where a replacement or exchange is not available or appropriate, we will discuss the available refund or other lawful remedy with you.

We will communicate the agreed resolution and any required return or collection arrangements before proceeding.

3.5 Return Shipping and Collection

For approved claims involving damaged, defective, or incorrectly delivered products, we will explain the return, collection, or replacement process and any applicable shipping arrangements.

Customers should not send products back without first contacting us and receiving instructions.

3.6 Refund Processing

If a refund is approved, we will confirm the refund amount and method with you.

Refunds will generally be processed through the original payment method where practical. For COD orders or where the original method is unavailable, we may request bank or mobile-wallet details to arrange the refund.

The time required for a refund to reach you may depend on the payment provider or financial institution. We will communicate the expected processing timeline when confirming the refund.

Any refund will be handled in accordance with applicable law and the circumstances of the claim.

3.7 Order Cancellations

Please contact us immediately if you wish to cancel an order. We will try to accommodate cancellation requests made before processing or dispatch.

Once an order has been dispatched, cancellation may no longer be possible. Any resulting return or refund request will be handled under this policy and applicable law.

3.8 Important Note

Nothing in this policy is intended to limit any consumer rights or remedies that cannot lawfully be excluded.

For assistance, contact info@thefancystore.shop or +92 330 2898716.